I will discuss how verbal, nonverbal, engaged listening, managing personal emotions, and paraphrasing are communication skills that are important to learn. Verbal communication skills include not only language, but also tone of voice, voice quality, speed and intonation. It is important to use an interpreter for non-English speaking patients to communicate, but also controlling your tone and speed when speaking will contribute to effective communication. Additionally, your nonverbal communication can also be a useful tool. Being careful to maintain eye contact if culturally acceptable, as well as controlling your facial expressions and body posture are part of effective communication (Giger,