Charter schools are state-funded public schools that operate under a charter contract issued by state-approved institutions such as universities and school boards, and are overseen by for-profit and non-profit education management. organizations. Charter schools have gained attention as a strategy to improve the performance of public education in the United States. The expectation of charter schools is to inspire educational innovation and expand educational choices for customers – parents and students. “As of the 2011-2012 school year, charter school legislation has been passed in 42 states and the District of Columbia, and the total number of public charter schools is 5,700[2].” National Heritage Academies is a for-profit educational management organization headquartered in Grand Rapids, Michigan. It was created in 1995 by entrepreneur JC Huizenga. As of 2014, NHA operates 76 charter schools in nine states: Michigan, Indiana, Ohio, New York, North Carolina, Colorado, Georgia, Louisiana and Wisconsin. Huizenga's vision was to provide "quality education for all children by applying basic business principles to establish a more accountable and results-oriented school system."[1] NHA presents its schools as "founded on the four pillars of academic excellence, moral guidance, parental partnership and student responsibility[1]". This article will focus on how NHA schools demonstrate three HPT standards: focusing on outcomes, taking a systems view, and working in partnership. The NHA's mission focuses on the outcome of "providing parents with high-quality educational choices by creating and maintaining standards of excellence among all of our schools across the country." NHA schools provide parents with online access to the school ...... middle of paper ...... in place to achieve the desired outcomes as outlined in the school's mission. They use a business approach of defining specific objectives and establishing an organizational structure, policy and procedures to support and implement the objectives successfully, evaluating effectiveness throughout the process and assessing customer satisfaction. customer. The NHA model should aim to establish better transparency in the financial reporting of the organization. Even if data was available, it was far too difficult for a layman to decipher or draw conclusions from. It appears charter schools will continue to open and may be part of public education for a few years. NHA is positioning itself to become one of the largest education management organizations in the country and we hope it will continue to use and improve its model in the years to come..