Concepts discussed in this section include strategies for decision-making, selfless service, and being an effective resilient leader. implementing strategies to improve resilience in organizations This will include providing training opportunities for employees to gain knowledge about resilience, develop courage and be able to “balance courage with “altruism and integrity” (Dees, 2012 p. 108). On top of that, leaders can solicit employee feedback through surveys to determine which projects matter most to them and align with their company's mission and business goals. Companies can then allow their employees to volunteer in these areas. Strategies for Selfless Service Selfless service must be a collective responsibility within the organization. This will require maximum support and encouragement from leaders who present themselves and their followers with the determination and encouragement to achieve their organizational goals, despite personal difficulties. Selfless service is essential for a leader to be effective, respected, and inspire followers to do the same.