Andy Garafallo has owned and operated a successful Italian restaurant for 25 years. It is located near a major Midwestern city. Andy believes that the key to his success is good cooking and good relationships with his customers. He considers himself a mentor to his employees, helping them develop their skills. This article will analyze Andy's strengths and weaknesses, as well as those of his three managers, using the three skills approach. Andy's Skills for Restaurant SuccessAndy believes that good food and good relationships are what keeps customers coming back. It seems he found a successful combination of traits. Many restaurants have closed during its 25 years in business, and many of those that have remained in business make a profit margin of 5 to 7 percent. Andy consistently makes a 30% profit. The three skills approach states that leadership has three components: technical, human, and conceptual (Northouse, 2013). Andy's exceptional people skills keep his employees engaged and eager to please him, while ensuring customer loyalty. Her willingness to allow customers to bring their own cake to a celebration has led to the acquisition of new satisfied and loyal customers. He goes out of his way to ensure everyone has a great experience. He also has strong technical skills in the area of ​​food preparation. People know they will have good food every time they come in. Andy's ManagersAndy currently employs three managers: Kelly, Danielle and Patrick. They each bring a unique set of strengths and weaknesses to the restaurant. Kelly is the kitchen manager. She loves her job and is very efficient in ordering supplies and preparing meals. However, she has difficulty getting along with others. Kel... middle of paper ... these are weaknesses. How much more successful could he be if he worked to improve these areas? Kaplan-Leiserson (2005) introduced a new leadership model called the Wilson Learning Integrated Leadership Model. This model shows four levels of leadership and their key skills. The four levels of leadership are contributor, facilitator, tactician and visionary. Applying this model, Andy is a strong contributor and facilitator, but a weak tactician and visionary. Andy could significantly improve the success of his restaurant and the development of his managers if he worked on these weaknesses. References Kaplan-Leiserson, E. (2005). Integrated leadership. T+D, 59(7), 12-13. Northouse, P. (2013). Leadership: theory and practice. Thousand Oaks, CA: SAGE Publications, Inc. Rockett, D. (2010). Leadership excellence. Leadership excellence, 27(3), 20.