Quality can be defined as meeting or exceeding customer expectations, which is one of the key dimensions of customer value. Employee empowerment is a relatively new management technique that is less hierarchical and gives employees more autonomy and freedom in their work. Expectations will vary depending on whether the client is internal or external. It allows employees to make their own decisions regarding their work without having to obtain permission from upper management. Empowerment allows the person closest to the problem to make critical decisions. Total quality management is a management technique adopted by most manufacturing organizations. TQM in general is considered as an organization set up which will help in manufacturing products at least cost through the following various management techniques through continuous improvement. In today's business world, quality management is a key competitive issue. The delivery of products and services meeting specifications has become a fundamental requirement for customer satisfaction. However, customers increasingly want more than basic quality. Higher expectations began in the manufacturing sector and are associated with manufactured goods; they now apply to all sectors, including the service sector, government agencies and even charities. To meet these higher expectations, there are techniques, tools and methodologies that, when integrated, are powerful sources of organizational change. Total quality management (TQM) offers an integrated approach. When applied, with strong support from management, TQM leads to continuous improvement of management systems, products and services, and results in customer and stakeholder satisfaction. Employee empowerment is ...... middle of paper ...... for everyone you meet, it is appreciation, approval and attention. Express your thanks and gratitude to others at every opportunity. Congratulate them on each accomplishment. And pay special attention to them when they speak and want to interact with you. These three behaviors alone will make you a master of human interaction and greatly empower the people around you. And the wonderful thing about thanking others is that every time you say the words “thank you,” you also love yourself better. You feel better inside. You feel happier and more satisfied with yourself and with life. You feel more fully integrated and positive in what you do. When you develop an attitude of gratitude that flows out of you in all your interactions with others, you will be amazed at how popular you will become and how eager others will be to help you in everything you do..