Intercultural Management and Communication1°) IntroductionThe West Indies Yacht club resort was started by Joe Kimball who used to come to northern Virgin Gorda and fell in love with it. natural beauty. Kimball worked hard so that his business could grow as fast as this station's reputation. Jim Johnson, the 48-year-old expatriate general manager from the United States, now faced many challenges: first, the resort hired and then failed to retain three expatriates. front of house managers and three expatriate food and beverage directors. Second, Johnson estimated a significant increase in customer complaints. Finally, there appears to be a growing level of tension between expatriate and local staff members. That's why Jim Johnson had to make a move and therefore called Patrick Dowd. Patrick Dowd was 30 years old and a very successful manager. He had spent 10 years as a management consultant for small and medium sized hotels in the Caribbean, Trade Wind. Ventures and a world-renowned sailing school. Through his experience; Dowd gained extensive knowledge of the station, Dowd's reputation and knowledge of the station prompted Jim Johnson to call to see if Dowd would be interested in working as a participating observer at the station to determine the underlying reasons of its three main concerns. Next, we'll talk about the symptoms that created challenges for this station. 2) Symptoms The first symptom occurred when Jim Johnson asked Patrick Dowd to work as a participating observer at the station to determine the underlying reasons for its three major concerns. We know that thanks to this call, problems arose at the West Indies Yacht Club resort. Then the second symptom would be that there are only a few high-end hotels in the British Virgin Islands and this can create tension due to the high competition. Therefore, they all have to differentiate themselves from each other. Finally, the main symptom that will create the most problems would be the labor market laws and regulations. All hotels operating in the British Virgin Islands have faced a number of challenges beyond strict development regulations. .First, organizations have only obtained a limited number of work permits to attract more experienced service employees from foreign countries. Expatriate work permits were granted based on the total number of employees working at a station and the availability of premises with the skills required for the position..