Empowering WorkersAs a management student at a university, this author has always been interested in business and people. Fortunately, in the real world, these two things go hand in hand. Most organizations are always looking to make more money in their business and one of the best ways to do this is to empower workers. This topic has become very interesting. As an employee of various types of companies over the past seven years, this author has had several different types of management styles. She found that she gained most of her experience within a company that allowed her to make decisions and own her successes and failures. In doing so, the responsibility falls on the employee and they, in turn, can rely on their knowledge to make decisions. Studying how to empower your employees will make you a better boss. Human resources are an organization's most underutilized resource, and in many cases, they are also the most expensive. In order to fully utilize an employee to maximize their potential, managers must learn to empower them. Empowerment is a central concept of the new management model. In the next generation adaptive organization, delegation is replaced by empowerment and responsibility by ownership. Empowerment and ownership are social aspects of organizing. They are based on efficiency and initiative, not just roles and requirements. They belong to the people. Empowered employees feel better about their work. This gives them meaning; it gives them a little more appeal in their daily work. Customers want instant answers. When you call a business, no one honestly wants to waste 30 minutes on hold or talking to voicemail, so someone can call you back a few days later with the answer. Empowering your employees does just that: it allows them to make decisions on behalf of the company. Sure, these decisions may be minor, but they are truly tough decisions that provide your customers with instant solutions. Customers will feel like they are getting a good deal. They will feel good about how your company treated them and that’s what great customer service is. In today's business environment, a manager must strive to engage the organization forcefully enough to achieve its goals. New knowledge-based businesses are characterized by flat hierarchical structures and a versatile workforce.