Types and sources of conflictsThe perception of professional life takes into consideration the existence of differences in interests, values ​​and cultural context between employees, which makes relationships of more pluralistic and diversified work. Regardless, it is impossible to avoid conflict situations, which are considered a natural process to achieve cooperation within the work environment (Leopold, Harris, Watson, 1999). Effective management of conflict situations includes understanding and analyzing the types and sources of conflict conditions. Most of the time, conflict is associated with aggressive or hostile behavior, but it can also remain silent or hidden. In this regard, we can distinguish two main types of conflicts: at the level of interest and at the level of behavior. Conflict at the level of interest arises when managers and employees view the desired results of work performance differently. While the behavioral level of conflict exists when parties clash over perceived differences and engage in open confrontation (Leopold, Harris, Watson, 1999). The two types of conflicts mentioned above can arise from several main sources, namely: Organizational. This source is linked to hierarchy and the inability to resolve the conflict of interest. The “employees versus management” problem still exists in many organizations, therefore there are tensions created by the difference in levels of responsibilities among employees as well as between different departments. Conflicts can arise regarding the distribution of resources, the dispersion of responsibilities, workload and benefits, different levels of acceptance of risk-taking and changing views on responsibility (Donais, 2006). Poor communication...... middle of paper ... ... environment that leads to more stress and conflict related to variations in management style, downsizing/promotions, and modern workplace technologies. Many workplaces suffer from continuous reorganization, leading to more stress and conflict. External factors. Economic forces such as recession, market fluctuations, domestic and foreign competition are factors that affect all employees in different countries. Conflicts may exist with customers and subcontractors affecting customer service and delivery of goods. Additionally, public and nonprofit workplaces in particular may face political pressures and demands from special interest groups (Donais, 2006). Changes in government policies can have sufficient influence, especially on public and non-profit organizations. These concerns can give rise to conflicts between employees and even between high levels of management...