1. Executive SummaryTIME dotCom Berhad (TIME), incorporated as a public company in 1996 and listed on the Main Board of Bursa Malaysia in 2001, is a telecommunications licensee that offers a full range of telecommunications services to domestic and international markets, from voice and data communications to the provision of dial-up and broadband Internet, payphones and multimedia solutions. It has extensive fiber optic infrastructure across the country and provides services through a building-centric approach. The infrastructure forms a network connecting telecommunications facilities installed in selected commercial buildings which are then called “ready to operate” (RFS) buildings to provide services to tenants inside the buildings. Problems arise while running business activities inside these buildings. is planned and executed inefficiently and ineffectively. These problems exist throughout the management process and require a new integrated way of managing activities to eliminate these problems. The framework proposed in this project aims to not only mitigate these issues, but also ensure that no further issues arise regarding RFS buildings, and improve existing building management practices. From the evaluation carried out, the benefits derived from the implementation2. IntroductionTIME dotCom Berhad (TIME) was incorporated as a public company on 11 December 1996 and was listed on the Main Board of Bursa Malaysia on 12 March 2001. TIME has a comprehensive range of telecommunications licenses which enable it to offer services to national and international markets. international markets, from voice and data communications to the provision of dial-up and broadband Internet, payphones and multimedia solutions. As new technologies drive the convergence of voice, data and multimedia technologies, TIME dotcom is ready to leverage the synergies of various products and services to aggregate and offer innovative and effective solutions to its various customers at very competitive prices. In offering and delivering these services, TIME has structured its networks using a building-centric approach in which buildings are networked on a single platform via fiber optic and copper cables. These buildings are equipped with telecommunications facilities that provide the capacities and bandwidths necessary to deliver the services. These buildings, called “Ready for Service” (RFS), can be multi-tenant or single-tenant commercial buildings, businesses, commercial complexes and residential homes. All national sales efforts are limited primarily to these buildings. Indeed, the buildings have the necessary facilities and capacities to provide the service within the promised time frame (service provision period). It also allows the company to control its capital expenditures within the budget approved in the business plan..