TASK 1a) Investigate the different types of collective conflictsIndustrial action -: Industrial action refers to a movement in which agents work in a way different from the standard way. It includes constraints and limitations, breaking points and limits, or even work prohibitions. Failure to attend work may constitute industrial action, as may refusing to carry out work in the workplace. Lockout involves a specific form of current industrial action united and associated with managers, in which representatives prevent workers from entering the workplace. Most industrial action is carried out to support the maintenance of pressure from specialists against and within the manager. The reasons for their conflicts are the following factors: - Salaries and allowances - Since costs and living expenses have increased in the following market at present. economy, it needs an increase in employee salaries because it has more spending and less saving from employee income and the demand for a product has increased based on the wants and needs of a supposed member of work. Thus, most employees regularly face conflicts between the employee and the employer. Bonus – Depending on the wishes of the employees of the employer or company, is the bonus payment linked to their job performance or the quantity of production over a given period of time, this is a basic wish . as a goal which is to work more efficiently and earn more in terms of remuneration through their salary with an additional payment called bonus/performance-related pay. It has and is one of the most common important factors from the employees/workers point of view as it gives them the efficiency power to work harder and better for their company and performance related compensation. of paper......of which is positive and which is negative, until the last one he will ask to accept or not the unions. The arbitrator does not depend on whether they agree or not. This is a final step in the decision-making process in a dispute. Agencies that shift to government methods and processes: -i. ACAS – Consultative Conciliation and Arbitration Service, It has all the capacity to intervene in the affairs of the union and in the accounts of the organization to which the union belongs.ii. CAC – Central Arbitration Community, if ACAS cannot handle the issue, the issue/dispute is escalated to the CAC to take full control. Problem solving process in an organization/union. Unions and middle management Unions and senior management Unions and employer associations Unions and government (Labor Court )