A person who reveals misconduct and criminal activities within an organization is called the whistleblower. According to this case, Cynthia Cooper, who worked at WorldCom, is a whistleblower. A whistleblower's journey began in 2002, when Cynthia uncovered the financial fraud at WorldCom. Without help from the hotline, she decided to unravel the fraud with her colleagues. However, she would never imagine how difficult it is. Whistleblower lines are special procedures available to employees or third parties to report misconduct and wrongdoing within companies in a secure and anonymous manner. Through the whistleblower hotline process, the security and anonymity of whistleblowers is guaranteed and reports can be made at any time on a 24-hour basis. As the case indicates, without the help of a whistleblower hotline, the only thing Cynthia Cooper could do to deal with the fraud is to bypass her boss and contact the chair of the committee directly. audit, which put Cynthia under enormous pressure. If whistleblower lines exist within WorldCom, Cynthia can simply call the hotline discreetly and reports will be sent to WorldCom management. In this situation, Cynthia did not need to take the risk of losing her job and the fraud can be resolved within WorldCom instead of disclosing it to the public and putting WorldCom at risk. Hotlines can provide many benefits to businesses. The following benefits illustrate the importance of adopting an effective hotline process: -Minimize the influx of paper......they realize that dishonest activities are ignored. The survey indicates that nearly 44% of workers do nothing when they see wrongdoing. Management can clearly highlight the hotline process to employees, especially for the protection part. Once leaders achieve compliance, they must respond quickly so whistleblowers know the issues are resolved. The final thing to highlight is the organization's zero-tolerance retaliation policy. -Rewards can lead to misuse of helplines. In order to obtain rewards, some whistleblowers or workers may provide incorrect or unnecessary information, even if they are reporting false wrongdoing. In this case, time and resources are wasted. In order to avoid this problem, the discipline of the hotline process must be clearly established.