blog




  • Essay / Conflict Resolution - 1118

    Conflict Resolution Many people enjoy working or participating in a group or team, but when a group of people work together, conflict is likely to arise. Hazleton describes conflict as the gap between what is perceived as reality and what is considered ideal (2007). “We enter conflicts reluctantly, cautiously, angry, nervously, confidently – and we emerge beaten, exhausted, sad, satisfied and triumphant. And yet, many of us underestimate or overlook the merits of conflict – the opportunity that conflict provides every time it arises” (Schilling, nd.). Conflict does not have to lead to a hostile environment or broken relationships. Conflict, if resolved effectively, can lead to a positive experience for everyone involved. First, you need to understand the reasons why conflicts arise. Conflict must be approached with an open mind. Using specific strategies can lead to a successful resolution for all parties involved. The Thomas-Kilmann Conflict Instrument states that “there are five general approaches to managing conflict. The five approaches are avoidance, accommodation, competition, compromise and collaboration. Conflict resolution is situational and no single approach provides the best or right approach for all circumstances” (Thomas, 2000). Why Conflict Happens Conflict can arise anywhere, whether it's around the water cooler or in the meeting about how the team will achieve its goal. Many things in everyday life can lead to a small or large conflict. It is important to remember that conflict is a natural part of life and that everyone will encounter it at some point when participating in a team. Opinions and beliefs Everyone brings their opinions and beliefs to a group. Each...middle of a paper......it's all about choosing and executing the strategy that best fits the situation” (Williams, nd.).ReferencesCulbertson,H. (2000). Conflict management strategies and styles. Retrieved November 14, 2007, from http://home.snu.edu.Hazleton, M. (2002). Conflict resolution. Retrieved November 15, 2007 from online dictionary http://www.projectmechanics.comMerriam-Webster (2005). Springfield, MA: Merriam-Webster. Retrieved November 10, 2007 from http://Merriam-Webster.comShilling, D. (n.d.). Into the Fray: Strategies for Managing Daily Conflict. Retrieved November 14, 2007 from http://Womens media.com Thomas, K. W. (2002). Introduction to Conflict Management: Improving Performance with TKI. Palo Alto, CA: CPP, Inc. Williams, S. (n.d.). Conflict management style and strategy. Retrieved November 14, 2007 from http://www.wright.edu.