First, it removed Hayes' right to attorney's fees, punitive damages, and a jury trial. Second, Hayes was a 95-year-old woman with questionable business or contracting experience, so she may not have understood the details of the deal. Furthermore, it turned out that it was Oakridge who held all the negotiating power and benefits of the deal. Therefore, based on No. 13, the court accepted jurisdiction to address two issues, namely whether the age of the resident can make an arbitration agreement signed by the resident procedurally unacceptable and whether an arbitration agreement signed by the resident arbitration which waives the resident's right to trial and punitive damages. and attorney's fees