He always informed Chloe about what was going to happen next to reduce her anxiety. There are three main models of communication in the medical profession: the linear, transactional and interactive model. There are various forms of verbal, non-verbal, visual and written communication (Boyd & Dare, 2014); In Chloe's case, the doctor mainly used verbal communication. The tone of the doctor's language was gentle and friendly, which is important because 38% of communication occurs through an individual's paralinguistic characteristics (McEwen and Harris, 2010). The doctor was also aware of what he was saying. Communication is a skill that establishes the foundation for effective care. Communication is a fundamental aspect of care that underpins every patient-healthcare professional interaction (Arnold & Boggs,