Total Quality ManagementREPORT ON PROMOTING QUALITY MANAGEMENT SYSTEM FOR WATERLANDER HOTEL SUMMARYGlobal Marketing, Plastix International Plc hired Waterlander Hotel for organize its annual banquet. Global Marketing gave clear and precise details of its requirements to the hotel. However, Waterlander's inability to effectively plan and coordinate activities meant that the banquet was a total disaster and an embarrassment for the client. The Waterlander Hotel failed to meet the customer's expectations. They needed better planning and coordination skills that would enable them to contribute to processes and achieve a better return on investment. Research must have led to the involvement of all its stakeholders; this would have ensured that everything from venue layout, food, decoration, entertainment and coordination of activities; and event supervision; as well as the evaluation process are handled systematically. Total quality management (TQM) is a management approach that could have contributed to better planning of all the resources and supporting infrastructure that should have been in place; Implementing and completing a project should involve the work of an entire team, worker empowerment, and creative problem solving to achieve goals. Six Sigma has been one of the tools of total quality management and is widely used in manufacturing and service industries across the world. Its standards were promoted and achieved through five key stages called define, measure, analyze, improve and control and each of which must be completed in chronological order.CONTENT1. EXECUTIVE SUMMARY ¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K¡K..¡K¡K.. 22. INTRODU...... middle paper ......ty Hotel Management in order to be more competitive; enable them to establish a new culture that will enable growth and longevity; provides a better work environment in which everyone can succeed, reduce stress, waste and friction as well as build teams, partnerships and cooperation. REFERENCES Asin, M., Yavas, U. (1999), “Enhancing customer orientation of the service delivery systems: an integrative framework”, Service Quality Management, Vol. 9 No.3, pp.198-203.Bank, John (1992) The Essence of Total Quality Management, Prentice Hall international Ltd, NewJerseyKanji, GK, Wallace, W. (2000), "Business excellence through customer satisfaction", Total Quality Management, Vol. 11 No.7, pp.979-1087. Prajogo, DI, Sohal, AS (2001), “TQM and innovation: a literature review and research framework”, Technovation, Vol. 21 n°9, p..539-58.