« This is a summary of a Harvard Business Review article on Ordinary Heroes of the Taj written by Rohit Deshpande and Anjali Raina in the December 2011 issue. Say no to plagiarism . . Get Custom Essay on “Why Violent Video Games Should Not Be Banned”?Get Original EssayOn November 26, 2008, the CEO of Hindustan Uniliver threw a party at the Taj Mahal Palace Hotel in Mumbai, India . , now called Mumbai. The company said goodbye to the former CEO and welcomed a new elected official. 35 employees of the said hotel were responsible for managing the event. Around 9 p.m. that evening, noises rang out that were initially thought to be fireworks from a nearby wedding, but were later revealed to be gunshots from terrorists who were going to invade the Taj hotel. Banquet manager Mallika Jagad, 24, had already noticed the discrepancy in the procedures and had closed all the doors of the conference room and turned off the lights so as not to cause trouble in the room he was to be in. responsible. . She asked everyone to lie down quietly and also asked husbands and wives to lie down separately to reduce the risk this would pose to families. The Taj employees remained calm the entire time, offering water to the guests and trying to keep them entertained. calm. These people spent the night in this room listening to the terrorists throw explosives and shoot into the air. The fire broke out in part of the hotel, which scared people and made them want to climb out of the windows. A team of firefighters then arrived and quickly helped some of these visitors. The staff ensured that guests could exit first, which led to no deaths in the room. In another part of the same hotel, a Japanese restaurant was very busy at 9:30 p.m. The hotel operator warned nearby residents that terrorists had entered the Taj and were heading in that direction. The restaurant's main server asked his guests to stand under the tables and asked his colleagues to hold hands and form a human chain around the guests. He then decided to try to help the guests escape the danger by asking them to use a staircase that was near the restaurant to evacuate. He informed his staff that under no circumstances would a staff member leave before the guests left. He also made a point of leaving last and making sure everyone was okay first, but he was shot just as he got to the bottom of the stairs. When Taj Mumbai general manager Karambir Sing Kang heard about the attacks, he left a meeting he was in. and rushed to the scene and immediately took charge of the scene upon arrival. He began to help with the evacuation. His family was on the sixth floor where the general manager's house was. Kang had for some time believed that his family would be safe, but as soon as the fire broke out on the 6th floor, he realized that there was no hope for his family. He did everything he could until midday the next day, when he realized it and had to call his parents to inform them that he had lost his wife and children in the attack. His father, a retired general, told him: “My son, do your duty. Don't abandon your position. Kang replied, “If [the hotel] goes down, I’ll be the last man out.” » This event which lasted two days and three nights will always remind us of the tragic events of November 26. 31 dead and 28 injured but the whole world praised the employees of Taj hotels. Customers were amazed at how.