An important performance metric from this perspective is processing time. However, in the bank's list of performance metrics, there is no metric related to processing time. It would therefore be beneficial for the bank to include processing time among its dashboard metrics. Examples of processing times include the time bank tellers have to be able to serve customers and the time it takes to process loan applications. Besides processing time, the list of metrics does not contain any measures of loan quality. It is not enough to simply increase the number of loan applications and loan balances; the quality of the borrower and the loan must also be ensured. A good metric to include in the list would be the percentage of non-performing loans in the organization's loan portfolio.