This same professional requirement also requires that the human resources manager actually listen to the person speaking. Without actually listening to the person speaking, it is entirely possible that the HR manager will miss a crucial detail in order to get to the bottom of the concern expressed and of course then find the solution. The human resources manager must also be able to see things from the point of view of others. For example, when establishing an internal training program, the human resources manager must consider people's jobs from their perspective, taking into account working hours, the programs they use and other departments they interact with and when. If I were trying to create a universal group webinar, I wouldn't schedule it when half the departments are out at lunch or when only the department heads are in a meeting. If I did that, I would exclude tons of people. This also falls under diplomatic skills. Employees want to be treated fairly and it's not fair to expect one person to do something and not another. By not having the department heads in the webinar, I could potentially show that these managers