British scientist Lord Kelvin said: "When you measure what you are talking about and express it in numbers, you know something about it, but when you cannot (or do not measure) when you cannot (or do not) express it in numbers, then your knowledge is meager and unsatisfactory. "A measurement is a number or quantity that records a directly observable value or performance. It only displays existing calculations but helps in making future calculations on a particular object. Keeping track of measurements ultimately leads to the idea of ​​growth Most of the time, the purpose of measuring a given quantity is to communicate or record that information. A process is recurring, a continuous, systemic series of operations or actions in which an input is transferred to an output or product. desired Process improvement is a tool or technique to control and improve the efficiency of the process to achieve a higher quality output. For management, a process is considered as steps and decisions involved. in the way work is done (Orau, V.206) “You can't improve what you can't measure” – W. Edwards DemingThe idea behind measurement is improvement. Organizations measure growth by their overall performance in terms of customer satisfaction, ability to adapt to turbulent situations, quality of products or services, profit rate, etc. Performance monitoring helps businesses take corrective action on time when they face downtime. This opens the door to continuous improvement. For example, athletics and agriculture need continuous improvement, which can only be achieved when metrics are tracked. It is generally accepted that performance measurement is the first step towards quality improvement. And measuring quality leads to quality improvement. Middle of paper ......user experience rms. For example: Rayban sunglasses, Apple products, etc. These companies are entirely driven by customer experience and feedback. This feedback then becomes the measuring factor. Measurement is a key factor for business improvement because it helps in developing policies and strategies to produce products or services based on compliance with customer requirements at the most economical price possible in order to provide value-based and customer-satisfied products and services. It is also important to consider overhead costs such as the cost and time of evaluating these processes, their subjectivity for the business, training within the organization, as well as applicability, time and the costs required to develop and maintain products based on published standards in the market like ISO 9000 for quality implementation. management methodologies such as TQM, Lean BPR synchronization, Six Sigma, etc...