Recommendation for Improving Quality of Leadership to develop new processes and procedures for the first ever Voice over Internet Protocol service. On my first day, I met my team members, many of whom I had known for years while working at TCI, as well as our new manager transferred from AT&T's long distance department. My first impression of my new manager was that of someone friendly, sociable and easy to get along with. I left work that day feeling good and excited about my new position and the opportunity it presented. My feelings would soon be short-lived, as I would soon learn that first impressions aren't always everything. After about a month of working on the development team, I realized that my first impression of my manager was anything but accurate. Our new manager was extremely impatient and wanted everything completed in an unrealistic time frame. He was verbally abusive to the team and made remarks about individual performance in front of the team. Many team members began to slack off, arriving late for work and not completing their tasks on time. “According to social identity theory, unfair treatment by superiors can elicit negative identification, which leads to negative employee behaviors within organizations” (Jinyun, Wing, & Jian, 2010, para 1) . This unfair treatment of employees had an effect on the team and many team members began to demonstrate the same behavior that they had never displayed before. He had become a micro manager who had little trust in his team and constantly questioned the decisions of his team members. He said in meetings that he led with a middle of paper... like the rest of the team. Works CitedClark, DR, (2004). The art and science of leadership. Retrieved from http://nwlink.com/~donclark/leader/leader.htmlFlora, C. (2004). The first impression. Retrieved from http://www.psychologytoday.com/articles/200405/the-first-impression?page=2Jinyun, D., Wing, L., Ziguang, C., & Jian An, Z. (2010). Leadership justice, negative organizational behaviors, and the mediating effect of affective commitment. Social Behavior and Personality: An International Journal, 38(9), 1287-1296. doi:10.2224/sbp.2010.38.9.1287Leadership and human behavior. (1997). Retrieved from http://www.nwlink.com/~donclark/leader/questions.html Toth, M. (2010). Leadership through effective interpersonal communication skills. Retrieved from http://ezinearticles.com/?Leadership-¬Through-¬Effective-¬Interpersonal--Communication-¬Skills&id=4052980

Essay / Recommendation for Improving Quality of Leadership to develop new processes and procedures for the first ever Voice over Internet Protocol service. On my first day, I met my team members, many of whom I had known for years while working at TCI, as well as our new manager transferred from AT&T's long distance department. My first impression of my new manager was that of someone friendly, sociable and easy to get along with. I left work that day feeling good and excited about my new position and the opportunity it presented. My feelings would soon be short-lived, as I would soon learn that first impressions aren't always everything. After about a month of working on the development team, I realized that my first impression of my manager was anything but accurate. Our new manager was extremely impatient and wanted everything completed in an unrealistic time frame. He was verbally abusive to the team and made remarks about individual performance in front of the team. Many team members began to slack off, arriving late for work and not completing their tasks on time. “According to social identity theory, unfair treatment by superiors can elicit negative identification, which leads to negative employee behaviors within organizations” (Jinyun, Wing, & Jian, 2010, para 1) . This unfair treatment of employees had an effect on the team and many team members began to demonstrate the same behavior that they had never displayed before. He had become a micro manager who had little trust in his team and constantly questioned the decisions of his team members. He said in meetings that he led with a middle of paper... like the rest of the team. Works CitedClark, DR, (2004). The art and science of leadership. Retrieved from http://nwlink.com/~donclark/leader/leader.htmlFlora, C. (2004). The first impression. Retrieved from http://www.psychologytoday.com/articles/200405/the-first-impression?page=2Jinyun, D., Wing, L., Ziguang, C., & Jian An, Z. (2010). Leadership justice, negative organizational behaviors, and the mediating effect of affective commitment. Social Behavior and Personality: An International Journal, 38(9), 1287-1296. doi:10.2224/sbp.2010.38.9.1287Leadership and human behavior. (1997). Retrieved from http://www.nwlink.com/~donclark/leader/questions.html Toth, M. (2010). Leadership through effective interpersonal communication skills. Retrieved from http://ezinearticles.com/?Leadership-¬Through-¬Effective-¬Interpersonal--Communication-¬Skills&id=4052980

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