In today's competitive world, organizations emphasize on providing products at cheaper rates and excellent quality. For the company to provide such facilities, it must have strong coordination and synchronization between its internal departments. Every business organization has an operational function, called operations. The primary objective of most organizations involves the production of products or services. In a broader context, the term operations encompasses all activities within an organization necessary to create goods or services that are to be provided to its customers. Author Byron J. Finch, 2008 defines “Operations management is the management of the resources that a business uses to create value”. According to Raturi and Evans (2005), operations management is defined as “the business activity that involves the design, development and maintenance of systems and processes. that transform resources, such as raw materials, technology and labor, into goods and services that meet customer needs. » Slack and Lewis (2011) also defined operational strategy as “the set of decisions that shape the long-term capabilities of the company.” any type of operation and their contributions to the overall strategy, through the reconciliation of market requirements and operational resources. “In multinational organizations, operations is generally considered as a major functional area with people designated to manage its operational process, it is considered as an important factor as it plays a central role in determining the customer satisfaction level of the organization. The mission of operations functions generally revolves around growth, market share, profit and competitive advantage. paper ...... y resources are used Considering the value chain in In the production and service sector, operations management manages the synchronization of different supply chain activities in order to maximize. business performance by reducing the cost of production from the procurement phase to the delivery phase This allows the operational strategy to be in line with the business objective of the organization. The similarity in the way operations management works in the manufacturing sector and in the service sector highlights the importance of the operations function. Measuring the productivity of the service factor is more difficult than that of the production industry. In the service sector, the focus is on human resources and an individual's level of skills and knowledge. It can be said that operations management has a great impact on the management of resources to achieve the objectives of the organization..