Managers in the modern workplace have a central role to play in the success of a business. Today, managers have increasingly important roles as society has evolved its preferred management style from the more rudimentary management style found in the classical view, to a more avant-garde method of contingency theory. Today's managers must possess the required managerial qualities and be able to apply them correctly when necessary. These characteristics include, but are not limited to: understanding of ethical, social, cultural and team issues, strong communication skills and high emotional intelligence. Managers must also have the skills to work intergenerationally and be able to effectively manage older employees from the baby boomer generation and onboard new and younger employees from the millennial generation. In my opinion, an effective manager is someone who can encompass all the traits of a successful leader and apply them to their business model. Not all managers have the same employees and certain characteristics will need to be emphasized more than others depending on the company, but the greatest leaders of our time are those who are able to get the best out of their team and bring them up. skyrockets the success of a business internally. no to plagiarism. Get a tailor-made essay on “Why Violent Video Games Should Not Be Banned”? Get an Original Essay To be an effective manager, you must possess the skills necessary to manage a functional team and optimize the traits that are extremely valuable in a diverse workforce. This involves understanding the various ethical, social, cultural and team (ESCT) issues that have arisen over the last decade (Buelens et al., 2011). Adhering to ethical standards in the workplace means doing the right thing as a corporate citizen and creating a more inclusive workplace for everyone. This involves no tolerance for sexism, racism, ageism and the creation of a clear set of rules and sanctions for violating these rules. Businesses thrive when they are more diverse because they can reach diverse customer markets and make decisions from diverse perspectives (Nair and Vohra, 2015). From a social perspective, managers must recognize changing social demographics, including the increase in the number of women in the workforce, the aging population, and changing generational traits. Likewise, a diverse workforce will include people from different ethnic and religious backgrounds. Managers must therefore possess high emotional intelligence, cultural intelligence and communication skills. Communication is vital and was ranked number one in importance to business by the CEOs of 5,000 U.S. companies. As society has progressed, so has the workplace. The outdated model of the classical view, according to which people have only physical and economic needs, has been refuted and more modern management theories have taken its place. I believe that contingency theory is a relevant concept in the modern world of work. Peter Trkman, in his article on “The Critical Success Factors of Business Process Management,” defines contingency theory as the idea “that there is no best way to organize and only one style organizationally effective in some situations may not