SummaryWorking in a telecommunications company, one would think that communication within the organization would run smoothly. This is not always the case, however. An example would be our account documentation process. There is some disagreement between departments on what is required in feedback and who is able to evaluate specific feedback on user accounts. The purpose of this document is to describe and review Verizon Wireless's feedback process regarding our wireless data technical support service. There are two different ways to document a customer account. First, the general remarks field which is visible to all levels of employees in all departments. These notes are generally general in nature about the account, such as mentioning authorized contacts, modifying a billing address change, or noting that a customer called with a question. The other is known as case analysis. This type is specific to the Wireless Data technical support service. The case analysis includes notes such as the complete troubleshooting steps that were followed, while the remarks should simply indicate that the customer called and the problem was resolved. The main point of the remarks is to follow the stated guidelines. Review the account if any changes will affect billing, only put summary comments in the remark field. Be clear, concise and to the point. Provide clear disclosure of all terms and conditions and remember to add your ID tag to the account to indicate your reasons for accessing it. All of these documents can be accessed through company databases and should be accessed periodically.Introduction“We believe integrity is at the heart of who we are. This establishes the trust that is essential to the relationships we have. » Verizon Wireless Credo (2006) Businesses must communicate, both with and within their customers; among the different departments that function to support the business. There is a clear need for communication with customers to be precise, but also and more importantly, the communication that takes place within the walls of the company must be concise and effective. Wireless Data Technical Support (WDTS) is a department within the structure. from Verizon Wireless. Its main goal is to support customers with advanced devices such as mobile air maps for PC, Blackberry handhelds and other PDA devices. With such a strong technical business need from our clients, it is essential that accounts are properly rated. I will review the process in which WDTS documents accounts receivable.