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  • Essay / ICT - 2238

    IntroductionIn recent times, there has been a new propensity for public sector reform throughout the world. This trend is primarily driven by citizens, who are placing new demands on their governments for efficiency, accountability, transparency and improved service delivery. Today, governments around the world measure themselves by the opportunities they create for their citizens. Governments, businesses, communities and citizens around the world recognize the value that information and communications technologies can bring to their operations, relationships and outcomes. Obsessed with this global trend, many countries around the world are revitalizing their public sector to make it more efficient. more efficient and more service-oriented by introducing technological innovation within its organizational structure and practices to accelerate the delivery of services to citizens. ICT is seen as an effective tool that can help government reinvent itself, operate cheaper, faster, better and produce new results (Heeks, 1999) . It was noted that ICT offers great development opportunities for Africa in the areas of poverty reduction, wealth creation, citizen participation and improved livelihoods. The link between ICT and government is increasingly recognized and studied. Although ICT has traditionally been used in business and other areas, governments around the world are beginning to adopt and deploy ICT in the public domain because they have realized that ICT is a useful tool that can enable public agencies to move from routine-based, inward-focused command-and-control organizations on administration to knowledge-based, networked, outward-focused learning organizations... ... middle of paper .... ....ping country. [Online]. IICD Research Summary, (1)Heeks, R (2002). E-Governance in Africa: Promise and Practice, Manchester: Institute for Development Policy and Management, University of Manchester.infoDev (2002) The E-Government Handbook For Developing CountriesThe World Bank Group.Stanforth, C. (2007) Using Actor-Network to analyze the implementation of e-government in developing countries, information technology and international development. Udo GJ and Edoho FM (2000) Information Technology Transfer To African Nations, Journal of Technology Transfer. Vintar, M. (1999). Effective approaches to reforming the government/citizen relationship. Openness and transparency in governance: challenges and opportunities. Second NISPacee Civil Service Forum. Maastricht, Netherlands. World Bank (2001) Briefing note: E-government and the World Bank. November 5.