If the parties are not willing to compromise and cooperate, LTAs should use the CLEAR program provided to resolve the issue. Michael Fowler mentions in his article on “Conflict and Negotiation” that “a key objective is to maintain harmony among members” (Fowler, 2009). Tangible and Intangible Factors Meanwhile, some of the tangible factors in this negotiation are the contract. The contract provided to the ALTs is very useful in negotiating with Mr. Higashi. If the ALTs are present, the contract with Mr. Higashi will allow them to have a strong argument against being charged vacation days in place of sick days. If this does not influence Mr. Higashi, it would be a strong piece of evidence to bring to a meeting with CLAIR. Another tangible item is the doctor's note Kelly received when she was sick. The contract clearly states that a medical certificate will be provided if an ALT is absent due to illness. Kelly should introduce him to CLAIR if Mr. Higashi still insists on charging him for time off.